All systems are operating normally.
All services are operational. Our tech team is monitoring the situation.
Our 3rd party cloud provider has solved the issue. We are monitoring the situation while systems resume their normal activity.
Our 3rd party cloud provider has identified the issue and is working on a fix.
Our 3rd party cloud provider is facing issues with one of the key pieces of Empatica infrastructure. The problem is under investigation and we are waiting for it to be resolved.
Alerting functionalities will not be affected, and we do not expect any data loss.
This incident affected: Research portal (Empatica Server, Physical Activity Analysis, Rest Analysis, Embrace Pre-processing, Raw data download), Mate (Empatica Server, Physical Activity Analysis, Rest Analysis, Embrace Pre-processing), Alert (Empatica Server), Myembrace (Empatica Server), and Cloud Services (AWS sqs-us-east-1).