Major Outage
Incident Report for Empatica
Resolved
All systems are operating normally.
Posted Apr 17, 2020 - 18:21 CEST
Update
All services are operational. Our tech team is monitoring the situation.
Posted Apr 17, 2020 - 17:11 CEST
Monitoring
Our 3rd party cloud provider has solved the issue. We are monitoring the situation while systems resume their normal activity.
Posted Apr 17, 2020 - 14:39 CEST
Identified
Our 3rd party cloud provider has identified the issue and is working on a fix.
Posted Apr 17, 2020 - 14:02 CEST
Investigating
Our 3rd party cloud provider is facing issues with one of the key pieces of Empatica infrastructure. The problem is under investigation and we are waiting for it to be resolved.

Alerting functionalities will not be affected, and we do not expect any data loss.
Posted Apr 17, 2020 - 12:19 CEST
This incident affected: Alert (Empatica Server), Research portal (Empatica Server, Physical Activity Analysis, Rest Analysis, Embrace Pre-processing, Raw data download), Myembrace (Empatica Server), Mate (Empatica Server, Physical Activity Analysis, Rest Analysis, Embrace Pre-processing), and Cloud Services (AWS sqs-us-east-1).