All Systems Operational
Alert Operational
90 days ago
99.99 % uptime
Today
Empatica Server Operational
90 days ago
99.98 % uptime
Today
Alert Dispatcher Operational
90 days ago
100.0 % uptime
Today
Third-party Alerting Server Operational
90 days ago
99.99 % uptime
Today
Third-party Text-to-Speech Operational
90 days ago
100.0 % uptime
Today
Third-party Calls Operational
90 days ago
100.0 % uptime
Today
Third-party Messages Operational
90 days ago
100.0 % uptime
Today
Mate Operational
90 days ago
99.99 % uptime
Today
Empatica Server Operational
90 days ago
99.98 % uptime
Today
Physical Activity Analysis Operational
90 days ago
100.0 % uptime
Today
Rest Analysis Operational
90 days ago
100.0 % uptime
Today
Embrace Pre-processing Operational
90 days ago
100.0 % uptime
Today
Research portal Operational
90 days ago
99.99 % uptime
Today
Empatica Server Operational
90 days ago
99.98 % uptime
Today
Research.empatica.com Operational
90 days ago
100.0 % uptime
Today
Physical Activity Analysis Operational
90 days ago
100.0 % uptime
Today
Rest Analysis Operational
90 days ago
100.0 % uptime
Today
Embrace Pre-processing Operational
90 days ago
100.0 % uptime
Today
Raw data download Operational
90 days ago
100.0 % uptime
Today
Store Operational
90 days ago
99.95 % uptime
Today
Empatica.com Operational
90 days ago
100.0 % uptime
Today
Third-party Credit Card Service Operational
90 days ago
100.0 % uptime
Today
Empatica Store Cart Operational
90 days ago
99.91 % uptime
Today
Empatica Store Checkout Operational
90 days ago
99.89 % uptime
Today
Myembrace Operational
90 days ago
99.99 % uptime
Today
Empatica Server Operational
90 days ago
99.98 % uptime
Today
Myembrace.empatica.com Operational
90 days ago
100.0 % uptime
Today
Cloud Services Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS sns-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS elb-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-standard Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 23, 2019

No incidents reported today.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019
Resolved - Recover has been completed, rest live processing has been restarted.
Sep 19, 18:04 CEST
Update - Rest data recover is still in progress.
Sep 19, 11:44 CEST
Update - Rest data recover is still in progress.
Sep 18, 09:49 CEST
Update - Backup has completed, and data restore is in progress.
Sep 17, 10:02 CEST
Identified - The issue has been identified and user data is being backed up. Once completed, rest data will be restored.
Sep 16, 16:59 CEST
Update - We are continuing to investigate this issue.
Sep 11, 17:09 CEST
Update - We are continuing to investigate this issue.
Sep 11, 17:06 CEST
Investigating - Starting from Friday, September 6, our sleep and activity algorithms have been providing inaccurate results for a limited set of users.
Embrace and Alert users: Please be assured that no data is lost and that this does not affect the seizure monitoring and alerting functionalities of your Embrace.
Research users: Please be assured that no data has been lost and that this does not affect the data collection to the Research Portal. Alert functionality also remains unaffected.
This means that users will see an incorrect visualization of their sleep and activity periods in the Mate App. For Research, the rest and activity shown in the Summary Report will also appear incorrect for all affected users.
We are currently working on understanding the root cause of this issue, so we can restore the correct rest and activity data for all affected users.
Sep 6, 00:00 CEST
Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.